Service Call Bundles

Predictable Annual Technology Support — Not Surprise Emergency Bills

Professional estates experience 6–10 technology service events annually: network troubleshooting, AV system issues, security camera adjustments, smart home configuration. Pay per use creates surprise $498 bills, 12–24 hour scheduling delays, and reactive crisis management. Pre purchasing annual service coverage provides predictable budgeting, priority access, and a preventative approach.

Make one strategic decision annually — not recurring emergency purchases throughout the year.

View Coverage Options → See All Bundle Tiers
The Cost of Reactive Technology Support

Pay Per Use Creates Unpredictability

Estates relying on emergency service calls face surprise bills, 12-24 hour scheduling delays when urgent issues arise, and reactive mindset preventing proactive maintenance. Annual bundles eliminate unpredictability through fixed investment, priority access, and preventative approach.

8-10
Average service calls annually
(estates without preventative care)
$498
Per emergency service call
(pay per use pricing)
12-24 hrs
Typical scheduling wait
(à la carte customers)
Service Call Coverage Options

Four Coverage Tiers

Select annual service coverage matching your estate's typical usage patterns. Most estates choose Comprehensive tier (6 calls annually) for full proactive and reactive support.

À la Carte
Emergency option—clearly inferior to bundles
$498
per service call
Full price—no discount
  • Single service call
  • 12-24 hour scheduling
  • No concierge support
  • Parts billed separately
  • Reactive crisis management
Book Single Call
Essential
Basic proactive coverage—quarterly check ins
$1,200
3 calls annually
$400/call — Save $294/year
  • 3 service calls (valid 12 months)
  • 6-12 hour priority scheduling
  • Email concierge support
  • $500 annual parts coverage
  • Preventative mindset foundation
Select Essential
Most Popular
Comprehensive
Full proactive + reactive coverage—best value
$2,160
6 calls annually
$360/call — Save $828/year
  • 6 service calls (valid 12 months)
  • 3-6 hour priority scheduling
  • Phone + email concierge support
  • $1,500 annual parts coverage
  • Proactive + reactive approach
Select Comprehensive →
Complete
Comprehensive estate technology stewardship
$3,060
9 calls annually
$340/call — Save $1,422/year
  • 9 service calls (valid 12 months)
  • Sub 3 hour priority scheduling
  • Dedicated concierge support
  • $3,000 annual parts coverage
  • Complete proactive management
Select Complete
Strategic Value

Benefits Beyond Cost Savings

Annual bundles provide strategic advantages beyond per call discounts: predictable budgeting, priority access when urgent issues arise, preventative mindset reducing failures, and concierge support tier matching estate lifestyle.

Predictable Annual Budget

One strategic decision annually eliminates recurring surprise bills throughout year. Budget technology support predictably as fixed annual expense—not variable emergency costs.

Priority Access

3-6 hour response for Comprehensive bundle customers vs. 12-24 hour wait for à la carte. When theater fails before dinner party, priority scheduling eliminates embarrassment through rapid response.

Preventative Approach

Pre purchasing creates preventative mindset—proactive quarterly check ins prevent failures instead of reactive crisis management. Bundle buyers average fewer emergency calls through maintenance.

Coverage Selection Guidance

Which Tier Fits Your Estate?

Essential Tier (3 Calls)

Best for: Smaller estates with basic technology infrastructure, minimal historical service needs, or clients testing Seiits relationship before full commitment.

  • Estate size: 3,000-5,000 sq ft
  • Technology scope: Basic networking, minimal AV
  • Historical usage: 2-4 service calls/year
  • Use case: Quarterly preventative check ins

Comprehensive Tier (6 Calls)

Best for: Typical professional estates with complete technology infrastructure. Most estate owners select this tier for full proactive and reactive coverage.

  • Estate size: 6,000-12,000 sq ft
  • Technology scope: Complete AV, networking, security, automation
  • Historical usage: 5-8 service calls/year
  • Use case: Bi monthly proactive + emergency reactive

Complete Tier (9 Calls)

Best for: Large estates with extensive technology, high complexity installations, or clients prioritizing comprehensive preventative management over reactive approach.

  • Estate size: 12,000+ sq ft
  • Technology scope: Extensive multi zone AV, integrated automation
  • Historical usage: 8+ service calls/year
  • Use case: Monthly proactive maintenance + reactive reserve
Questions

Service Bundle FAQ

How long are bundles valid?
12 months from purchase date. Unused calls do not roll over—annual reassessment allows right sizing coverage based on actual usage patterns. Most clients maintain same tier year over year once usage stabilizes.
Can bundles cover multiple properties?
Yes. Service calls apply to primary residence plus vacation homes or secondary properties. Concierge support coordinates scheduling across locations. Multi property estates typically select Complete tier (12 calls) for comprehensive coverage.
What if I exceed my bundle allocation?
Additional calls billed at à la carte rate ($498/call) until bundle renewal. Alternatively, upgrade to higher tier mid year—pay prorated difference, receive additional calls immediately. Most clients right size tier during first year based on actual usage.
What counts as one service call?
Single on site visit addressing one primary issue (may include related troubleshooting). Examples: network troubleshooting session, AV calibration, security camera adjustment, smart home configuration. Multi issue visits covering unrelated problems may count as multiple calls.
Is concierge support really exclusive to bundles?
Yes. À la carte customers receive standard scheduling (12-24 hour wait, email only communication). Bundle customers access concierge support (priority scheduling, phone + email, extended hours). Tier determines support level: Essential = 6-12 hour response with email, Comprehensive = 3-6 hour response with phone + email, Complete = sub 3 hour response with dedicated concierge.
How does parts coverage work?
Annual aggregate limit per tier (Essential $500, Comprehensive $1,500, Complete $3,000). Covers replacement components during service calls: network switches, AV equipment, smart home devices. Large equipment purchases (projectors, servers, controllers) billed separately. Parts coverage resets annually at renewal.
Can I upgrade tiers mid year?
Yes. Pay prorated difference between tiers, receive additional calls immediately. Example: Purchased Essential (3 calls), used 2, want to upgrade to Comprehensive. Pay difference ($2,160 - $1,200 = $960), receive 4 additional calls (total 7 for year). Credit applied for unused calls from original tier.
What's difference between bundles and membership?
Bundles: Service calls only (network, AV, security, smart home troubleshooting). No preventative maintenance, no proactive system health checks, no technology consulting. Membership: Complete estate technology stewardship including quarterly preventative maintenance, all eight service categories, priority support, and lifecycle planning. Bundles test relationship before membership commitment.
Do bundles include travel time or just on site work?
Service calls include travel time, on site work, and follow up support (remote troubleshooting post visit if related to same issue). No separate billing for travel within service area. Properties outside standard service area may incur travel surcharge (communicated before scheduling).
Can I share bundles with family or transfer to new owner?
Bundles are property specific, not transferable to different addresses. Family members at same property covered under single bundle. Estate sales: unused calls may transfer to new owner at seller's discretion (requires Seiits approval, administrative fee may apply).
Select Your Coverage

Predictable Technology Support
All Year Long

Make one strategic decision annually—eliminate surprise emergency bills, gain priority access, adopt preventative approach. Most estates select Comprehensive tier (6 calls, $2,160/year) for complete proactive and reactive coverage.

Select Comprehensive Tier → Compare All Tiers Explore Full Membership

Bundles valid 12 months from purchase. Concierge support included in all bundle tiers.